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Customer Support

Customer support and assistance is available via phone, customer support chat, and webform. Pearson customer and technical support is available Monday through Friday for assistance with student registration, test management, or technical troubleshooting.

Learn More about contacting support below

Contact Us


Monday – Friday│6:30 am – 7:30 pm (ET)

(888) 639-0690

Submit a Pearson help desk request

Field Engineer Services


Schedule a one-on-one virtual meeting with a technology field engineer to talk through TestNav set up. Time slots from 15 minutes to 1 hour available.

Field Engineer Services

Customer Support Chat


Monday – Friday│6:30 am – 7:30 pm (ET)